# How to deactivate a license if a user's computer is dead If your customer's computer is no longer operation and you need to transfer the license to another system, you must deactivate the license from the "crashed" computer. To do so: * Launch the QLM Management Console * Go to the Manage Keys tab * Locate the customer's license and select it * Click the "Release" button in the ribbon bar to deactivate the license On the license is deactivated, the end user can activate it on a new system. QLM keeps a record of all deactivated licenses. To view deactivated licenses, click the "search" drop down and select "Search History". --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.soraco.co/docs/how-to/how-to-deactivate-a-license-if-a-users-computer-is-dead.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.