Paypal - How to collect Paypal related event logs

QLM collect event logs related to paypal transactions. These logs are useful in diagnosing Paypal issues.

To collect detailed logs about a Paypal transaction:

  • Go to Manage Keys / Sites

  • Go to the Server Properties tab

  • In the paypal category, set the paypalLoggingLevel to 15

  • Click Ok

  • Process a paypal sales transaction

  • Go to Manage Keys

  • Click Event Log and review the log for issues

To email our support team the logs:

  • In the Event Log Viewer above, click Save to save the event log to a file

  • Email us the file.

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