> For the complete documentation index, see [llms.txt](https://docs.soraco.co/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.soraco.co/docs/faq/how-to-cleanup-an-orphaned-qlm-installation.md).

# How to cleanup an orphaned QLM installation

There are a couple of tools that you can use to clean up an orphaned installation. The attached zip file contains both tools.

1\. msicleaner.exe - run the exe - If it lists the QLM installation, click Remove to remove it. If it does not list the QLM installation or the removal fails, try the other tool.

 

​

<figure><img src="https://support.soraco.co/attachments/token/dedihPEL86JWJzB1RFGcHpoeH/?name=inline106170402.png" alt=""><figcaption></figcaption></figure>

&#x20;

2\. msicuu2.exe - first install this tool - the actual tool is called Windows Installer Cleanup. After you install it, run the "Windows Installer Clean up" app. You will see a dialog like the one below. Locate Quick License Manage and click Remove.

&#x20;

​

<figure><img src="https://support.soraco.co/attachments/token/oEEZgo9I0Fjmt8upK8Yh5petK/?name=inline11961545.png" alt=""><figcaption></figcaption></figure>

If the above fails, you will need to resort to directly editing the registry to clean up the installation.

&#x20;

*Note:  We are not the author of these tools and take no responsibility for any issue that may arise in using them.*

{% file src="/files/WB4cy4xhQIGqkH3JGeCv" %}