Product definition changes are not saved

[This article does not apply to QLM Express customers. It is only relevant for QLM Pro, Enterprise or Doc customers.]

If you make changes to the product definition in the QLM Management Console / Define Products tab and the changes do not seem to get saved, follow the steps below to rectify the issue.

• Launch the QLM Management Console.

• Go to the Manage Keys tab.

• Click Sites.

• Go to the Files and Folders tab.

• Copy the path of the Products File field to the clipboard.

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• Click Cancel to close the dialog window.

• Next, click the Settings icon and select Options as shown below:

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• Locate the Products file path field.

• Delete the current value then paste the path that you copied earlier to the clipboard.

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• Click Ok.

• Restart QLM.

• Go to the Define Products tab and make any change to the product as needed.

• Click the Save button.

• Go to the Manage Keys tab.

• You should be prompted to upload your products to the server.

• Answer 'yes' to upload the new product definition to the server.