# Error parsing results: Unexpected DTD declaration

If you get the following error sepcified in the title when starting QLM, the QLM config file is possibly corrupted. This may happen if at the time QLM is updating the config file the computer crashes or the application crashes.

To resolve this, you must delete the config file. QLM will regenerate the config file the next time it starts up. Some settings may be lost.

To delete the config file:

* Exit QLM
* Go to the folder: %localappdata%\Soraco\_Technologies\_Inc\IsQuickLicenseMgr.exe\_StrongName\_???
* Locate the folder that corresponds to the version of QLM that you are running (example: 12.0.19086.4)
* Inside the version folder, rename the user.config file to \_user.config
* Restart QLM


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.soraco.co/docs/faq/error-parsing-results-unexpected-dtd-declaration.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.