Locked out user
If a user attempts to log in to the portal with an invalid password, the account will be locked out after 5 attempts.
In order to unlock the account, you have 3 options:
If you are using QLM v11 or later, you can unlock the account from the QLM Management Console
Delete the user account and recreate it
Unlock the account by editing the QLM database
How to unlock a user account from the QLM Management Console (v11+)
Launch the QLM Management Console
Go to the Manage Keys tab
Click User Accounts
Select the user account then click Unlock
How to unlock the account by editing the QLM database
Locate the QLM database in SQL Server
In the QLM database, locate the aspnet_Users table
View all the rows of this table and locate the user that is locked out.
Make note of that user's UserID
Execute the following SQL command:
Last updated